Privacy Policy

RealSim Network
Website: realsimnetwork.com
Last updated: [3rd May 2026]

1. Who we are

RealSim Network is a Sims 4 production and entertainment community where users can create, share, submit, and take part in their own shows, productions, stories, casting calls, applications, media projects, and related community content.

For the purposes of this Privacy Policy, “RealSim Network”, “we”, “us”, and “our” refers to the operator of realsimnetwork.com.

Contact:
Email: contactus@realsimnetwork.com
Business/Owner name: RSN

2. What this Privacy Policy covers

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

• visit realsimnetwork.com;
• create an account or profile;
• submit a show, production, casting application, audition, comment, message, form, or other content;
• interact with our community features;
• contact us by email, form, or social media;
• subscribe to updates, newsletters, or announcements;
• take part in events, applications, competitions, or collaborations.

3. Personal information we collect

We may collect the following types of information.

Account and profile information

This may include:

• username or display name;
• email address;
• password or login credentials;
• profile picture or avatar;
• social media handles;
• biography or profile description;
• preferences, settings, and account status.

User-generated content

Because RealSim Network allows users to create and participate in Sims 4 shows and productions, we may collect content you choose to submit, including:

• show titles, descriptions, episodes, scripts, storylines, graphics, videos, images, trailers, thumbnails, and promotional material;
• character information, applications, auditions, casting forms, and production details;
• comments, reviews, forum posts, community messages, and feedback;
• uploaded files, links, or media;
• usernames, credits, creator names, and contributor details included in submitted content.

Please do not include personal information in public content unless you are comfortable with it being visible to others.

Communication information

If you contact us, we may collect:

• your name or username;
• email address;
• message content;
• support requests;
• complaint details;
• any other information you choose to provide.

Technical and usage information

When you use our website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time and date of visits;
• referring website;
• approximate location based on IP address;
• cookie identifiers and similar tracking data;
• website performance and error logs.

Marketing and newsletter information

If you sign up for updates, we may collect:

• email address;
• subscription preferences;
• whether you opened or clicked our emails;
• consent records.

You can unsubscribe from marketing emails at any time.

4. How we use your information

We use personal information to:

• operate and maintain realsimnetwork.com;
• create and manage user accounts;
• allow users to submit, publish, manage, and interact with shows and productions;
• review applications, casting submissions, auditions, and community content;
• display usernames, creator credits, profiles, shows, and public submissions;
• moderate content and enforce our rules, terms, and community standards;
• respond to enquiries, support requests, complaints, or reports;
• prevent fraud, spam, abuse, security threats, and misuse of the website;
• improve the website, user experience, features, and services;
• send service messages, updates, or important account notices;
• send newsletters or promotional updates where permitted;
• comply with legal obligations.

5. Our lawful basis for using your information

Where UK GDPR or EU GDPR applies, we rely on one or more lawful bases depending on the situation.

6. User-generated content and public visibility

RealSim Network is designed for creative participation and community sharing. Some information you submit may be publicly visible, including:

• username or display name;
• profile information;
• show names and descriptions;
• submitted episodes, images, videos, trailers, graphics, or other creative materials;
• comments, posts, reviews, and community interactions;
• casting roles, production credits, and contributor names.

You are responsible for ensuring that you have permission to upload or submit any content involving other people, usernames, likenesses, voices, images, or personal information.

We may remove or restrict content that violates our rules, infringes rights, contains unsafe material, or creates privacy or safety concerns.

7. Children and younger users

RealSim Network is intended for users aged 16+.

If you are under the required age, you should not create an account or submit personal information without appropriate permission from a parent or guardian.

If we become aware that we have collected personal information from a child without appropriate consent where required, we may delete the account and associated information.

8. Cookies and similar technologies

We may use cookies and similar technologies to:

• keep the website secure;
• remember your preferences;
• enable account login and session management;
• understand how visitors use the website;
• improve performance;
• support embedded content, such as videos or social media features;
• measure marketing or campaign performance.

Some cookies are essential for the website to work. Others, such as analytics or advertising cookies, may require your consent depending on where you are located.

You can control cookies through your browser settings and, where available, through our cookie banner or cookie preferences tool.

9. Analytics and third-party tools

We may use third-party services to help operate and improve the website, such as:

• website hosting providers;
• analytics tools, such as Google Analytics / Plausible / Chat GPT
• email services, such as Mailchimp / Brevo
• form tools;
• spam prevention tools;
• embedded media platforms;
• cloud storage or file hosting services.

These providers may process personal information on our behalf or collect information according to their own privacy policies.

10. Sharing your information

We do not sell your personal information.

We may share personal information with:

• hosting, IT, security, and website service providers;
• email, analytics, moderation, or support providers;
• production team members or moderators where needed to manage submissions or community features;
• legal, regulatory, or law enforcement authorities where required;
• professional advisers, such as legal or accounting advisers;
• another organisation if RealSim Network is transferred, merged, reorganised, or sold.

We only share information where necessary and appropriate.

11. International transfers

Some of our service providers may process information outside the UK or European Economic Area.

Where required, we will take appropriate steps to protect your information, such as using recognised safeguards, contractual protections, or service providers with suitable data protection commitments.

12. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

• account information: for as long as your account remains active;
• public content: for as long as it remains published on the website, unless removed;
• support messages: for as long as needed to respond and keep appropriate records;
• moderation records: for as long as needed to protect the community and enforce rules;
• analytics data: for the period set in our analytics tools;
• legal or financial records: for as long as required by law.

If we do not have a fixed retention period, we decide how long to keep information based on the type of data, why it was collected, legal requirements, safety needs, and community moderation requirements. The ICO says privacy notices should explain retention periods or the criteria used to decide them.

13. Your rights

Depending on where you live, you may have rights over your personal information, including the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• request deletion of your information;
• restrict or object to certain uses of your information;
• request a copy of your information in a portable format;
• withdraw consent where we rely on consent;
• complain to a data protection authority.

To exercise your rights, contact us at [Insert privacy/contact email].

We may need to verify your identity before responding.

14. Deleting your account or content

You may request deletion of your account by contacting us at ContactUs@RealSimNetwork.com.

Please note that deleting your account may not automatically remove all public content, credits, posts, moderation records, backups, or content that has been shared as part of a production or community archive. We will review deletion requests in line with applicable law, safety requirements, and legitimate community or record-keeping needs.

15. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online platform, or internet transmission is completely secure. You are responsible for keeping your login details confidential and for using a strong password.

16. Links to other websites

Our website may contain links to third-party websites, social media pages, Discord servers, video platforms, downloads, or creator pages.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before sharing personal information with them.

17. Sims 4, EA, and third-party intellectual property

RealSim Network is a fan/community production platform relating to The Sims 4. We are not affiliated with, endorsed by, or officially connected to Electronic Arts Inc., EA, Maxis, or The Sims unless expressly stated.

Any trademarks, game assets, names, or references belong to their respective owners.

18. Complaints

If you are unhappy with how we use your personal information, please contact us first at:

ContactUs@RealSimNetwork.com

If you are in the UK, you may also complain to the Information Commissioner’s Office. The ICO recommends telling people how they can complain if they have concerns about how their information is used.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

If the changes are significant, we may notify users by email, website notice, or account notification.

20. Contact us

For privacy questions, requests, or complaints, contact:

RealSim Network
Email: ContactUs@RealSimNetwork.com
Website: realsimnetwork.com